IHM Ltd

Data Retention Policy

This data retention policy sets out the periods in which we will retain personal data on systems and servers operated by IHM Ltd.
This includes personal data of third parties provided by the customer of LeadMetrics in respect of which LeadMetrics is a data processor and data which we collect about our customers and prospects in respect of which we are the data controller.


LeadMetrics (Internal Systems)

Billing system details - 7 years

Billing system details contain the customer records including account invoice history. This also includes support email tickets and remains on our system for 7 years from the data on which the live account is deleted or the date on which our services cease.

All backup archives rotate after 6 months. So, any deleted data will remain in backups for a maximum of 6 months.


*Live chat data - 4 years from date of chat

Website live chat system.


*CRM database / opt in mailing list - unengaged contacts removed after 4 years

Prospect and customer records from website web forms.


Third Party Data – Data provided by the customer

Any third party data will only be retained until such time as the customer cancels the contract.


LeadMetrics (Reseller Service Providers)

*SharpSpring

Data retained whilst organisation remains a customer. Once an organisation requests account cancellation all records will be deleted as per SharpSprings terms and conditions.


*ActiveCampaign

Data retained whilst organisation remains a customer. Once an organisation requests account cancellation all records will be deleted as per ActiveCampaigns terms and conditions.

*These systems are provided by a third-party service.

Version: 2.1 - 10/05/19